Terms of Service

1. Who these terms are with

This website, lime-software.com, and the services described on it are operated by Lime Software Ltd ("we", "us", "our", "Lime"), a company registered in England and Wales. These terms apply to your use of this website and to any Oracle licensing engagement ("the Engagement") you book with us, together with our Privacy Policy.

By browsing this site or booking an Engagement, you accept these terms. Where we agree a separate written statement of work or letter of engagement with you for a specific project, and its terms conflict with this page, the separately agreed document takes precedence.

2. Nature of the Engagement

Our Engagements are professional services: analyst time, judgement and written findings. They are not software sold, licensed or subscribed to. An Engagement typically comprises:

• agreeing the scope with you, including the Oracle products and environments involved;
• guiding your team through running our data collection scripts or tools against your own estate, under your own change control;
• our review of the data your team generates and returns to us;
• a walk-through of our analyst-reviewed report and, where applicable, a 3PTV (3rd Party Tool Vendor) statement.

The scanning and analysis tools we use are our own instruments for carrying out the work, in the same way an auditor uses their own working papers. They are not licensed to you, and you do not acquire any right to use them independently of an Engagement with us.

3. Booking, scope and fees

Each Engagement is agreed on a fixed fee for a defined scope, confirmed in writing (including by email) before work begins. If, once work is under way, the actual scope materially exceeds what was agreed (for example a significantly larger estate than described), we will discuss it with you and agree any change in scope or fee before proceeding, rather than invoicing for it unilaterally.

Invoices are payable within 30 days of the invoice date unless otherwise agreed in writing. We may charge statutory interest on overdue amounts in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. Your responsibilities

To allow us to deliver the Engagement, you agree to:

• run the collection scripts or tools we provide yourself, under your own change control and IT governance. We do not install anything on your systems directly;
• provide the resulting data to us in a timely manner, together with the contracts and ordering documents we ask for;
• give us accurate information about the scale and nature of your estate;
• ensure you have the internal authority to commission a review of the estate in question.

We are not responsible for delays caused by your own change-control processes, or for issues arising from running our scripts or tools outside the guidance we provide.

5. Confidentiality and data handling

Our collection methods are designed so that estate data stays on your own internal storage, under your own access controls, throughout data collection. Nothing is uploaded to a Lime-hosted system or a third-party cloud during collection. Data reaches us only once you choose to share it with us for review.

We treat any data, findings or information you share with us as confidential, and will not disclose it to any third party, including Oracle, without your consent, except where we are required to by law. We expect the same confidentiality from you regarding any non-public methodology, pricing or materials we share with you.

See our Privacy Policy for how we handle personal data.

6. Intellectual property

Reports and deliverables we prepare specifically for you as part of an Engagement are yours to use for your own internal purposes, including in discussions with Oracle or other third parties, once paid for in full.

We retain ownership of our methodology, tools, templates and pre-existing materials used to produce your deliverables. Nothing in an Engagement grants you a licence to use them independently of an Engagement with us.

The Summary on a Page sheets, papers and other published material on this site are provided free for your own reference and may be shared in full and unaltered, with Lime Software credited.

7. What our reports and advice are, and aren't

Our findings reflect our analysis of the data and contracts available at the time, applied to Oracle's published licensing rules as we understand them at that time. They are a professional opinion intended to inform your own decisions. They do not themselves create or change your licensing position with Oracle, and we do not submit them to Oracle.

Oracle's licensing rules, and the facts in your estate, can both change after the date of our work. We do not warrant that a report remains accurate beyond the estate and rules in force when it was produced, and we are not engaged to monitor your estate on an ongoing basis unless you separately book a further review or ongoing service.

Any work beyond the agreed scope, such as negotiation support, migration planning or audit defence, is a separate, specifically scoped and quoted engagement and is not included by default.

8. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under the laws of England and Wales.

Subject to the above, our total liability to you arising out of or in connection with an Engagement, whether in contract, tort (including negligence) or otherwise, is limited to the total fees paid by you for that Engagement. We are not liable for any indirect or consequential loss, including loss of profit, business or opportunity, even where we have been advised such loss was possible.

We are not liable for the consequences of decisions Oracle or any third party makes based on your own actions after receiving our work, or for changes Oracle makes to its licensing terms, pricing or audit practices after our work is delivered.

9. Cancellation

Either party may cancel a booked Engagement before work begins by giving written notice. Once work has begun, fees already incurred are payable. We will act reasonably in agreeing any partial refund where an Engagement is cancelled part-way through, taking into account the analyst time already committed.

10. Website use

Content on this site, including the Summary on a Page sheets, papers and guides, reflects our understanding of Oracle's published licensing terms at the time of writing and is provided for general information. It is educational material, not legal advice, and it is not a substitute for reading your own contracts. Oracle's terms and practices can change.

11. Governing law

These terms, and any Engagement entered into under them, are governed by the laws of England and Wales. Any dispute arising out of or in connection with these terms or an Engagement is subject to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these terms

We may update these terms from time to time; the "Last updated" date above shows the most recent revision. Changes do not apply retroactively to an Engagement already agreed in writing.

13. Contact us

Lime Software Ltd
Email: hello@lime-software.com
Phone: UK +44 161 920 6096 · USA 1 (800) 902-8115